The guest warrants and acknowledges that there is nothing that renders him/her unfit to take part in a retreat organised by Namasté Wellness Retreats. Please be advised that Namasté Wellness Retreats do not claim to be a medical authority. Should you have any doubts about your health, medications or any pre-existing condition, please contact your medical practitioner first.

With full knowledge of the above and declare as follows:
The guest hereby indemnifies Namasté Wellness Retreats against and holds it harmless from all or any loss or damage, actions, proceedings or claims arising.

Payment conditions
Namasté Wellness Retreats is a business in the alternative health industry that markets health and wellness retreats.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of  a booking confirmation The service offering on this website is available to South African and international clients. (Travel costs and transfers are not included)

We require 50% payment in order to secure your booking. The outstanding payment needs to be settled in full prior to arriving at the retreat.

Return and Refunds policy
The provision of services by Namaste Wellness Retreats is subject to availability.  In cases of unavailability, Namaste Wellness Retreats will refund the client in full within 30 days.  Cancellation of bookings by the client will attract a 10% administration fee.

There is a no refund policy on deposits with regards to booking cancellations less than 45 days (6 weeks) before commencement date of the retreat. If you would like to cancel a booking with an interval of more than 6 weeks we charge a 50% cancellation fee. There is also a no refund policy on payments made in full in the event you are unable to stay for the full duration of the retreat.

Customer privacy policy
Namaste Wellness Retreats shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Namaste Wellness Retreats bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Namaste Wellness Retreats via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Namaste Wellness Retreats separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR). All refunds will be made in the Rand amount only

Responsibility
Namaste Wellness Retreats takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, dispute resolution and delivery of services

Country of domicile
This website is governed by the laws of South Africa and Namaste Wellness Retreats chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 100 Seventh Street, Parkmore, Sandton, South Africa

Variation
Namaste Wellness Retreats may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by close corporation based in South Africa trading as Namaste Wellness Retreats and with registration number 2009/199650/23 and Member: S.Kennedy.